Facility Management Project

Case Study: Comprehensive Facility Management for Willow Creek Office Complex

Client: Willow Creek Office Complex
Location: Ottawa, ON
Project Type: Full-Service Facility Management
Completion Date: Ongoing (Started in January 2023)

Overview

Willow Creek Office Complex, a 12-story commercial building with over 50 tenants, required a comprehensive facility management solution to ensure smooth operations and a well-maintained environment for its occupants. The property management team enlisted Midwest Services Canada to provide end-to-end facility management, including plumbing maintenance, HVAC services, general repairs, and daily operational oversight.

Challenges

• Aging Infrastructure: The building, constructed in the late 1990s, had aging plumbing and HVAC systems that required regular maintenance to prevent downtime.
• High Foot Traffic: With over 2,000 employees and visitors moving through the complex daily, the facility needed constant cleaning, maintenance, and repairs to uphold a high standard of service.
• Energy Efficiency Goals: The client sought to reduce operational costs and improve energy efficiency as part of a corporate sustainability initiative.

Solutions

Midwest Services Canada developed a tailored facility management program to meet Willow Creek’s specific needs:

1. Plumbing and HVAC Preventative Maintenance: Our team implemented a comprehensive maintenance schedule, ensuring the plumbing and HVAC systems ran smoothly with minimal disruptions. We performed routine inspections, pipe cleanings, water heater flushes, and air duct cleanings to extend the life of the systems.
2. 24/7 On-Site Support: We provided round-the-clock support with an on-site facility manager and a dedicated maintenance team to handle emergency repairs, daily maintenance tasks, and tenant service requests.
3. Energy Management: To address the client’s sustainability goals, we conducted an energy audit and installed smart thermostats, LED lighting, and low-flow plumbing fixtures throughout the building. These upgrades reduced energy consumption while maintaining occupant comfort.
4. Janitorial Services: Our janitorial team ensured the office complex remained clean and welcoming for tenants and visitors, handling daily cleaning, sanitization, and trash removal services.
5. Vendor Coordination: Midwest Services Canada managed all third-party service providers, including elevator maintenance, fire safety inspections, and security services, ensuring seamless communication and timely service delivery.

Results

• Reduced Downtime: Regular preventative maintenance led to a 40% reduction in emergency repair incidents, keeping systems operational and minimizing disruptions to tenants.
• Energy Savings: The energy management solutions resulted in a 15% reduction in energy costs in the first year, contributing to the client’s sustainability targets.
• Tenant Satisfaction: The on-site facility management team provided prompt responses to tenant service requests, leading to a 25% increase in tenant satisfaction based on post-service surveys.
• Seamless Operations: Midwest Services Canada’s 24/7 support ensured that the complex operated smoothly, with no major service interruptions or maintenance backlogs.

Client Testimonial

“Since partnering with Midwest Services Canada, our building’s overall efficiency has improved significantly. The maintenance team is responsive and professional, and the energy savings have been a great bonus. Our tenants appreciate the level of care and attention to detail they provide. Midwest Services Canada truly understands what it takes to keep a complex like ours running smoothly.”
— Linda S., Property Manager at Willow Creek Office Complex